Refund policy
At Trendy Treasure, we want you to love every purchase you make. If you're not completely satisfied, we're here to help.
Returns
You have 14 days from the date of delivery to request a return.
To be eligible for a return:
- The item must be unused, unworn, and in its original condition
- The item must be in its original packaging
- A receipt or proof of purchase is required
Items that do not meet these conditions will not be accepted.
Non-Returnable Items
Certain items cannot be returned, including:
- Sale or clearance items
- Gift cards
- Intimate wear (such as underwear) for hygiene reasons
- Customized or personalized products
Refunds
Once we receive and inspect your return, we will notify you of the status of your refund.
If approved:
- Your refund will be processed to your original payment method
- It may take 5–10 business days for the refund to appear, depending on your bank or payment provider
Shipping costs are non-refundable.
Exchanges
We only replace items if they are:
- Defective
- Damaged
- Incorrect (wrong item received)
If you need an exchange, please contact us with photos of the issue.
Return Shipping
- Customers are responsible for return shipping costs, unless the item is defective or incorrect
- We recommend using a trackable shipping service
Order Cancellation
Orders can be canceled within 12 hours of placing them. After that, orders are processed and cannot be canceled.
Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account again
- Contact your credit card company
- Contact your bank
If you’ve done all of this and still have not received your refund, please contact us.
Contact Us
If you have any questions about our Refund Policy, please contact us at:
Email: rcashman02@gmail.com